The organizational culture strategy for direct knowledge management towards quality in educational organizations: the role of the principal

Abstract

This article examines the relevance of organizational culture as a strategy to guide knowledge management towards quality in educational organizations, focu-sing on the role of the school principal. The research employs a methodological approach of documentary analysis, addressing questions regarding how organizational culture becomes a strategy to steer knowledge management towards educational quality and the role of the school principal in this process.
The theoretical analysis emphasizes the influence of organizational culture on the behavior of the educational institution and its connection with knowledge management and the quality of education. Culture is defined as the set of shared values, beliefs, and practices that influence how members of the educational community interact and work together. Furthermore, knowledge management is explored as the discipline responsible for identifying, capturing, and sharing organizational knowledge to create value.
The results highlight the significance of organizational culture, shaped by the role of the school principal, in the quality of educational services. Quality management in educational organizations is perceived as crucial to ensuring quality education, fostering life skills in students, and strengthening the bond with the educational community. The conclusion underscores the pivotal role of the school principal as a motivating leader, facilitator, proactive figure, intrapreneur, emotional manager, and leader of the educational community in this comprehensive process.